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ouch ... The BBB is your best option. At least you're in a more forward thinking state that would be more likely to protect its consumers. I just stay away from giant companies 'cause I've been farked over so many times by entities like BellSouth, Charter Communications or Atlanta Gas Light.
I happily use a small company from Florida called SnappyDSL for my ISP and I've had great service from them. Of course I had great service from my last ISP (DirectDSL) before they went the way of the dodo, man that was a sad day ...
Good luck, rubicon, enjoy the beach!
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TANSTAAFL
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