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BBtB · 07-11-2003, 12:08 PM

tikki, I shop in best buy all the time and i've never had that particular problem. I mean anytime you go in there you get someone asking if you need any help (I never do because the only things I buy there are like cds,dvds and videot games) and thats it. Of course maybe if I bought something that could actully be serviced... I do not blame them for pushing their service plans. Thats where they make their money. And labor is expensive so matter were you go. The only place that I know of that goes out of its way to help its customers on stuff like that is DirecTV. I work for them, I setup service calls for people. Even though we are one of the cheapest places to get a service call for satlelite equipment people STILL complain at an unnerving rate. We have two differnt options for service calls. One is a one time service call for $70. Thats the total charge for everything. Parts and labor. Or if you want to sign up for the service plan at $5.99 a month and sign up for a one year commitment with DirecTV we can do a service call for $30. The second one comes to just over $100 for the year. Now those are the rates no matter what. The only times either of those might go up is either if your problem is caused by you (I.E. you cut the cable between the dish and your reciever) or you want the tech to do something like install something new. While that may seem expensive at first just try and call a local installer. Many of them will charge you between $70 and $90 an hour for labor, and then you have to pay for parts. An LNB costs $50+ a reciever(that we would give you during a service call) costs between $40-$60. A multiswitch is between $50-$100. All three of these things are very common things to go bad(which is to say when something DOES go bad its going to be one of these three things) Just things to think about.

07-11-2003, 12:08 PM	#10 (permalink)
BBtB ClerkMan! Location: Tulsa, Ok.	tikki, I shop in best buy all the time and i've never had that particular problem. I mean anytime you go in there you get someone asking if you need any help (I never do because the only things I buy there are like cds,dvds and videot games) and thats it. Of course maybe if I bought something that could actully be serviced... I do not blame them for pushing their service plans. Thats where they make their money. And labor is expensive so matter were you go. The only place that I know of that goes out of its way to help its customers on stuff like that is DirecTV. I work for them, I setup service calls for people. Even though we are one of the cheapest places to get a service call for satlelite equipment people STILL complain at an unnerving rate. We have two differnt options for service calls. One is a one time service call for $70. Thats the total charge for everything. Parts and labor. Or if you want to sign up for the service plan at $5.99 a month and sign up for a one year commitment with DirecTV we can do a service call for $30. The second one comes to just over $100 for the year. Now those are the rates no matter what. The only times either of those might go up is either if your problem is caused by you (I.E. you cut the cable between the dish and your reciever) or you want the tech to do something like install something new. While that may seem expensive at first just try and call a local installer. Many of them will charge you between $70 and $90 an hour for labor, and then you have to pay for parts. An LNB costs $50+ a reciever(that we would give you during a service call) costs between $40-$60. A multiswitch is between $50-$100. All three of these things are very common things to go bad(which is to say when something DOES go bad its going to be one of these three things) Just things to think about. __________________ Meridae'n once played "death" at a game of chess that lasted for over two years. He finally beat death in a best 34 out of 67 match. At that time he could ask for any one thing and he could wish for the hope of all mankind... he looked death right in the eye and said ... "I would like about three fiddy"