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I think Peetster is on to it. If you tip good you get good service. I frequent a bar in Tysons (Peetster might know where that is), and I drink all I want for $20 (including tip). Why? Because we started tipping our bartender real nice. So now he only charges us for every 3 or 4 drinks. It usually leaves a very low bill and with everyone throwing down a $20 it usually gives a very large tip to the bartender.
Same with the pizza dude (Which I am a couple of nights a week), if he is cool with me, I am cool with him. And eventually he will get big tips and this will make him/her want to make sure he gets to my house while my food is still hot so he can get that fatty tip again (monetarily speaking).
I believe that you should always tip at least 20%. Even if the service was bad. Maybe their cat died, maybe they found out they have some STD...so on and so forth. If I come back and I have the same server and the service is horrible again.....thats when I start evaluating how much the tip will be. But generally speaking, if you make some small talk to someone serving you, they will recognize your face the next time which in turn will give you better service.
Thats my story and I'm sticking to it.
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