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SecretMethod70 · 06-29-2003, 06:13 PM

Onodrim's computer has been confusing me lately and I can't figure out what's up with it. Here's what's happening...

When she turns it on it boots up, gets to the Windows logon screen and then she logs on. It begins to start up Windows, loads a bit, and then gets to the taskbar - and freezes. The mouse, when over the desktop, will be normal, but when put over the taskbar (start bar, whatever) it's an hourglass. Icons cannot be clicked. When we control-alt-delete it, it says that explorer.exe or taskmgr.exe is not responding.

I've tried doing a recovery install of Windows (not a reinstall, but it reinstalls all the system files as far as I understand) and that didn't do anything.

I also tried booting with a Norton Systemworks 2003 CD which can be used as an emergency virus scanner. When I do this on mine, it does what I think is the normal behavior and scans my C drive. When I do it on hers, as far as it's concerned there is no C drive. Only the drive that the CD is in (which it calls A).

I figure it's probably a virus since reinstalling the system files didn't do anything, but I can't get the Norton emergency scanner to work. I was going to take out the hard drive and connect it to my computer and scan it from mine, but the case is designed in such a way that it's VERY difficult to get the hard drive out (it's an HP).

Anyone have any suggestions? I know there's a way to fix this without formatting/reinstalling, but I'm running out of ideas.

06-29-2003, 06:13 PM	#1 (permalink)
SecretMethod70 Human Administrator Location: Chicago	Weird computer problems... Onodrim's computer has been confusing me lately and I can't figure out what's up with it. Here's what's happening... When she turns it on it boots up, gets to the Windows logon screen and then she logs on. It begins to start up Windows, loads a bit, and then gets to the taskbar - and freezes. The mouse, when over the desktop, will be normal, but when put over the taskbar (start bar, whatever) it's an hourglass. Icons cannot be clicked. When we control-alt-delete it, it says that explorer.exe or taskmgr.exe is not responding. I've tried doing a recovery install of Windows (not a reinstall, but it reinstalls all the system files as far as I understand) and that didn't do anything. I also tried booting with a Norton Systemworks 2003 CD which can be used as an emergency virus scanner. When I do this on mine, it does what I think is the normal behavior and scans my C drive. When I do it on hers, as far as it's concerned there is no C drive. Only the drive that the CD is in (which it calls A). I figure it's probably a virus since reinstalling the system files didn't do anything, but I can't get the Norton emergency scanner to work. I was going to take out the hard drive and connect it to my computer and scan it from mine, but the case is designed in such a way that it's VERY difficult to get the hard drive out (it's an HP). Anyone have any suggestions? I know there's a way to fix this without formatting/reinstalling, but I'm running out of ideas. __________________ Le temps détruit tout "Musicians are the carriers and communicators of spirit in the most immediate sense." - Kurt Elling Last edited by SecretMethod70; 06-30-2003 at 05:25 PM..