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I thought mystery shoppers gather information via a third party, which, in turn, sells the information (i.e. feedback) back to the company that was "mystery shopped."
What you're doing sounds more like corporate espionage.
If you feel bad about it, maybe you shouldn't do it.
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Knowing that death is certain and that the time of death is uncertain, what's the most important thing?
—Bhikkhuni Pema Chödrön
Humankind cannot bear very much reality.
—From "Burnt Norton," Four Quartets (1936), T. S. Eliot
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