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I hate the fact that establishments are allowed to under pay their wait staff because they'll get tipped anyway. A tip is supposed to be a gratuity as in an extra amount that they shouldn't be expecting. We do this for service that we feel deserves something extra. Somewhere back in history, owners were allowed to use this as an excuse to pay less. Pisses me off to have someone barely be civil to us let alone give adequate service and expect a tip. And don't get me started on the "automatic" tip that gets added.
Still. we DO tip! They can't help the way the system is set up, and they do depend on us to make a living. We do however tip as little or as much as we feel they deserve. We'll even go over %20 if we like them.
Something else we do. If they did a good job, as in what they are supposed to do, plus just a little extra, we call the manager over and make sure he/she knows what a good employee they have. As my wife likes to point out, everybody will complain about someone, but almost nobody will praise when it's deserved. Give it a try sometime.
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