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When I worked in retail during the holiday seasons in high school, we were posted in stations throughout the store to help act as a deterrent. For me it was helpful to make direct eye contact as people came into the store - I didn't say the whole schpeel of "hi, can i help you find anything". I just said "Hi. Merry christmas!" and would look up from time to time and smile at anyone I made eye contact with.
I never personally saw a theft but I know that part of the act is staying under the radar. If I was making eye contact and communicating with someone, its much more likely that I'm going to remember them and be paying attention to what they are doing.
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Calling from deep in the heart, from where the eyes can't see and the ears can't hear, from where the mountain trails end and only love can go... ~~~ Three Rivers Hare Krishna
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