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I lived in a college town for a while and many of my friends worked in local resurants and bars. It is the people that tip poorly when given good service that make the service bad for everyone else. These people upset the waiter/ wiatress so they have a horrible night and hate their job. If everybody tipped well, then all waiters would be happy and give everybody great service. A few rotten apples can spoil the whole bunch.
For the record I always tip well (20% min.) because the waiters are relying on it for their income.
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Who stole the ham?
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