Gibber I do not find it suprising that the waitress did that. I DO find it suprising that the manager said that though. Makes me wonder if they are related or married or something. I defintly tip based on service. Now they have to be REALLY bad for me not to tip or leave a really bad tip. Which I have done before. One time I had a waitress in a very small restuarant basically ignore me and my friend who went through our entire meals without getting one refill on our drinks. And I know it wasn't because she was busy because we saw he just standing around the whole time and we were the only customers in the place. I believe we left a dollar between us. The next time we came in I saw her say something to another waitress apparently about her taking care of us instead of the other one. She was very attentive and nice and got a very decent tip. Just yesterday I had a waitress who went particularly above and beyond. Even so much as to ask them at the cash register to not charge us for something just because I didn't much care for it (There was nothing wrong with the dish mind you. Just not my style) at any rate when it was all said and done she had a 6.85 tip on 20.15 meal. I also particularly dislike restaurants that add the tip on the bill. If they are going to do thay why don't they just raise the prices of the food, put "DO NOT TIP" on the bottom of their menus and just raise the waitresses salary? You also have to remember alot of times whenever waitresses get tipped it goes into a pool and then gets split evenly among all that were there. So in a bigger restaurant the better waitresses may not get that better tip. (although if it is cash she can atleast pocket a dollar or two
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