Two bits of knowledge gained from my retail day stand out above the others:
1) Someone's behavior is difficult to predict based on their appearance
2) There are a lot of batshit crazy motherfuckers out there
As for requiring people to work in retail/foodservice, I don't think it will have the intended effect. Many people I've met have a hazing attitude - I went through shitty work conditions, now it's your turn.
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And you believe Bush and the liberals and divorced parents and gays and blacks and the Christian right and fossil fuels and Xbox are all to blame, meanwhile you yourselves create an ad where your kid hits you in the head with a baseball and you don't understand the message that the problem is you.
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