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Working for 4 years in different food/service positions, I am more likely to give a person the benefit of the doubt and tip more. I can easily put myself in their shoes and figure out if service is bad due to too much going on that is beyond their control or incompetence.
I agree, these are positions that everyone should have so they know how hard it really is and how people should be treated with respect. Just because they are in the service industry doesn't mean they are your servants.
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