I have been working at a local restaurant for 5 years now, and recently began working at a retail store.
My first customer service-oriented job was at Princess Tours, as a sales associate. At first I thought seeing so many people who were demanding, aggressive, and haggling was a by-product of the cruise industry-that is, these people expected it all to be done exactly like they wanted when they wanted it, as a "package". But as my current full-time job proves, it's just that people's attitude toward customer service reps plain sucks.
I am very good at my job. Because of my insights into customer service as a whole, I will always initially give my server/clerk the benefit of the doubt. I always tip generously, even if the service was just okay. If I thought they did an exceptional job, I'll let them know by complimenting them and telling them why (some of my best 'tips' have been acknowledgments of my service). A low tip from me is a pretty big insult (although of course how would they know).
I wholeheartedly agree about the mandatory customer service. If only they knew, as they say.
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“Consult not your fears but your hopes and your dreams. Think not about your frustrations, but about your unfulfilled potential. Concern yourself not with what you tried and failed in, but with what it is still possible for you to do.”
-Pope John XXIII
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