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My expectations for customer service?
The same expectations while driving or biking in traffic.
The mix of the courteous, rude, indifferent, observant & not so.
I know there were days when I was going through a nasty divorce, having chronic
health problems, or other stressful events, it was nigh on impossible to be chipper and always perfectly polite to customers.
I try to cut my fellow planet inhabitants a lot of slack. You never know exactly what someone else is dealing with.
The times when I fail to do that, are good humility lessons.
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