I have no idea about cruise ships but on my navy ship we had several back-up generators. The back up generator of last resorts was located forward (away from the engine room and boiler) and it only provided power to the bridge, Comms room and other "necessary services." Since they've been able to maintain comms with other ships my guess is they have some power but not enough to cook, A/C the cabins etc..
Again, just guessing here.
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