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Speaking as a manager who is the manager on duty for my company's call center daily ... usually by the time you ask for one the person who is currently servicing your issue is more than ready to hand you off to one. Its usually our practice to take down your information and say that a manager will call you back - giving out direct contact information of someone who has no idea your call may be coming is considered rude, and does nothing to help solve your problem.
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Calling from deep in the heart, from where the eyes can't see and the ears can't hear, from where the mountain trails end and only love can go... ~~~ Three Rivers Hare Krishna
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