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Don't think there's any such law or requirement. Sadly customer service has become a joke in the US (as well as other countries, Mexico's sucks dog balls from my experience.)
Only way to deal with poor service is vote with your wallet and take your business elsewhere. Least that's what I usually do.
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I used to drink to drown my sorrows, but the damned things have learned how to swim- Frida Kahlo
Vice President Starkizzer Fan Club
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