|
As far as I'm aware there's no legal requirement for such a thing, though this may vary by region. Even so, it's pretty crappy customer service not to.
Here's a secret: In a lot of places if you're calling in and you ask for a manager you'll just get passed to a new rep (who may or may not pretend to be a manager -- policies vary). I've worked for two separate companies that did this -- one was a call centre contracted by one of the major Canadian ISPs.
__________________
I wake up in the morning more tired than before I slept
I get through cryin' and I'm sadder than before I wept
I get through thinkin' now, and the thoughts have left my head
I get through speakin' and I can't remember, not a word that I said
- Ben Harper, Show Me A Little Shame
|