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Two instances
1) Capital One. I had a recurring problem with fraudulent credit card charges where I'd get fraudulent charges, call Capital One to cancel the card and get charges canceled, got a new card, repeat with fraudulent charges, cancel the card, etc without much hassle. Then about the fourth time around I got a rep that instead of canceling the charge (about $400.00), she canceled it and added it back. So now I had a fraudulent charge, cancellation of the charge and a new $400.00 charge. It took me about 8 hours of phone calls and several different reps to fix this. Needless to say, once I made sure I had gotten the cash-back money I was entitled to, I canceled the card and use another company. Coincidentally I haven't had any more fraudulent charge problems either.
2) Local, independent stereo dealer, runs a very small storefront but used to sell high end stereo gear. I bought a new car stereo for my car from Best Buy, since they had the best price and I just wanted a stereo, nothing fancy. I got a price from Best Buy for installation and a price from the local dealer. The local dealer had the better price.
I went to the dealer's shop and when I walk in he asks me if I'm from malaria. I'm thinking WTF?, no. Then he clarifies himself, malaria ... Mall Area ... get it? Yeah, I got it.
Then he proceeds to rant about why I bought the stereo from a mall dealer rather than him and how I should be supporting his local business. It didn't matter to him that I had an old car and I just wanted a stereo to last a few more years since the car probably won't last much longer. He supposedly had 'better' stereos to sell me. I ended up letting him install the stereo since he had the better price, but won't be doing further business with this guy.
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