Quote:
Originally Posted by Charlatan
In all customer service industries there needs to be a give and take between customers and the service providers. The problems that exist (as I see it anyway) have mostly to do with customers who expect, or even demand, too much. Everything the chef as listed is well within reason to be upset about and each case, it is a customer asking to bend the "rules" for them.
I also agree with the point above that a service provider should have the right to "fire" a customer. Problem customers are frequently more costly to maintain than it is to find a new customer (it is more expensive to find a new customer than it is to maintain an existing one).
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i agree there should be a give/take relationship between service provider and customer when it comes to fairness but culture plays a huge role in the service industries around the world. i think its in France where your server is supposed to be very professional and impersonal where as in the States a more homely atmosphere is preferable. same goes for customers. different people do different things.
then again if you look at it from an economic standpoint, federal meddling aside, the people who want to eat will eat and the restaurants that are of high enough quality to meet the customer's expectations wont go bankrupt. i think the Chef is just venting a little on a particularly bad day