In all customer service industries there needs to be a give and take between customers and the service providers. The problems that exist (as I see it anyway) have mostly to do with customers who expect, or even demand, too much. Everything the chef as listed is well within reason to be upset about and each case, it is a customer asking to bend the "rules" for them.
I also agree with the point above that a service provider should have the right to "fire" a customer. Problem customers are frequently more costly to maintain than it is to find a new customer (it is more expensive to find a new customer than it is to maintain an existing one).
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"My hands are on fire. Hands are on fire. Ain't got no more time for all you charlatans and liars."
- Old Man Luedecke
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