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Dear Major Financial Institution,
I keep a ridiculously high balance in my "super elite" account because I get benefits like free overdraft protection. You just charged me a $10 fee for something that was free last month, stating that it is "a new company policy." That's cool. $10 isn't anything to worry about, right? Wrong. I signed up for free overdraft. I expect it to cover me because I'm going to be out of the country and in places where Internet access is iffy at best.
So congratulations. You just lost a long time customer and enough money to pay cash for a BMW 5 series. Jerkoffs.
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