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Baraka_Guru · 08-06-2010, 09:32 AM

I have an update on this situation, and it is rather serendipitous.

I had a pretty bad morning today: I sat down to a rush project in the middle of my busy editorial season only to find my Macbook had suffered a hard drive failure (everything I tried confirmed this).

Now, I have the Time Machine/Time Capsule backup, so I'm not worried. However, I needed to replace my hard drive (or at least prove me wrong that it died).

I made a quick Genius apointment and went downtown for an 11:45.

The Genius happened to be a woman who was a manager at the bookstore I worked at 5 or so years ago, so that was interesting. We always got along, so it made the appointment that much less stressful.

Anyway, she confirmed that the hard drive indeed died. At this point, I'm thinking, damn it, I can't really afford this right now.... My Macbook is about two years past warranty. But I remained cheerful and optimistic. Maybe hard drives are really cheap these days.

However, as it happens, my Macbook model qualifies for a free hard drive replacement until the end of this year. (Yay, Apple!) So she doesn't just replace my dead hard drive---she replaces my 120 GB Seagate HD with a 150 GB Toshiba! Sweet dealio, no?

Also---and here we come to it---she points out that my chipped/cracked faceplate also qualifies for a free replacement, but it will take one business day. So I'll be heading back before the end of the year to get it fixed free of charge!

So I'm quite happy with Apple's service as a company. They replaced my dead hard drive well past the manufacturer's warranty, and they will be replacing the faceplate at no charge too. And the appointment/hard drive replacement took all of 15 minutes despite it being hella busy in the store.

08-06-2010, 09:32 AM	#6 (permalink)
Baraka_Guru warrior bodhisattva Super Moderator Location: East-central Canada	I have an update on this situation, and it is rather serendipitous. I had a pretty bad morning today: I sat down to a rush project in the middle of my busy editorial season only to find my Macbook had suffered a hard drive failure (everything I tried confirmed this). Now, I have the Time Machine/Time Capsule backup, so I'm not worried. However, I needed to replace my hard drive (or at least prove me wrong that it died). I made a quick Genius apointment and went downtown for an 11:45. The Genius happened to be a woman who was a manager at the bookstore I worked at 5 or so years ago, so that was interesting. We always got along, so it made the appointment that much less stressful. Anyway, she confirmed that the hard drive indeed died. At this point, I'm thinking, damn it, I can't really afford this right now.... My Macbook is about two years past warranty. But I remained cheerful and optimistic. Maybe hard drives are really cheap these days. However, as it happens, my Macbook model qualifies for a free hard drive replacement until the end of this year. (Yay, Apple!) So she doesn't just replace my dead hard drive---she replaces my 120 GB Seagate HD with a 150 GB Toshiba! Sweet dealio, no? Also---and here we come to it---she points out that my chipped/cracked faceplate also qualifies for a free replacement, but it will take one business day. So I'll be heading back before the end of the year to get it fixed free of charge! So I'm quite happy with Apple's service as a company. They replaced my dead hard drive well past the manufacturer's warranty, and they will be replacing the faceplate at no charge too. And the appointment/hard drive replacement took all of 15 minutes despite it being hella busy in the store. __________________ Knowing that death is certain and that the time of death is uncertain, what's the most important thing? —Bhikkhuni Pema Chödrön Humankind cannot bear very much reality. —From "Burnt Norton," Four Quartets (1936), T. S. Eliot Last edited by Baraka_Guru; 08-06-2010 at 09:39 AM..