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Wes Mantooth · 07-16-2010, 10:50 PM

Holy fuck dude, I'm really sorry to hear that...honestly I mean that sucks in every possible way I can imagine.

Personally I'd be livid and probably go the Hank Hill route of "I'm gonna kick your ass" if they didn't do something to fix it, although I think Jazz has a better idea. Really though there has to be some kind of recourse for garbage like this.

Not really the same but I'll share a story. Last year I ordered the Center Ice package from my cable company, bit of a hockey nut and enjoyed watching my old home team. Anyway about half way through the season the service just stopped, the screen was blacked out and had a message saying "call to subscribe". I call comcast and speak to some crackhead who informed me that "He'd turned it back on but it wouldn't activate for 24 hours"..wtf right? So I wait and the next day nothing. I call again. Get the exact same speech almost word for word about it being hooked back up in 24 hours. Again nothing. I call again and speak to a supervisor and it turns out "somebody" canceled my service...

...and we're just getting started, unfortunately she couldn't hook it back up and had to send a request "upstairs" to get it turned back on which could take up to 7 days (keep ind mind I paid for the whole season up front). I was pretty annoyed but accepted and asked if there was going to be a refund for the 10 days I'd be missing which of course she can't do that either. Okay, whatever just give me back my service. A week goes by and still nothing again I call. "No sir we haven't any records of your service either being cancelled or a request to reinstate it", in other words nobody had actually done ANYTHING at that point to fix it. She however informs me that she can turn it back on and within minutes my service is restored, all that and it just took a few key strokes, or so I thought. I get a bill from comcast the next month billing me $179.95 for the price of a full season of Center Ice...which is odd because the half season price is something like $90 and they always ask you to pay in installments anyway. Apparently the only way for this multi billion dollar company to fix my problem was to just sign me up as a new customer (without asking) and hope I was too stupid to notice the extra $180 on my bill. I eventually got it resolved but holy fuck was the whole ordeal a headache.

I HATE what customer service has become these days. Its just a joke to these companies at this point and I honestly don't even know why they bother with it when they usually can't help you anyway. I mean is the point just to pay some poor schmuck to take tons of abuse so the company doesn't actually have to deal with it?

Sorry 170 bucks and few missed hockey games aren't quiet on the same level but I thought you might appreciate the story.

07-16-2010, 10:50 PM	#5 (permalink)
Wes Mantooth Junkie Location: Tennessee	Holy fuck dude, I'm really sorry to hear that...honestly I mean that sucks in every possible way I can imagine. Personally I'd be livid and probably go the Hank Hill route of "I'm gonna kick your ass" if they didn't do something to fix it, although I think Jazz has a better idea. Really though there has to be some kind of recourse for garbage like this. Not really the same but I'll share a story. Last year I ordered the Center Ice package from my cable company, bit of a hockey nut and enjoyed watching my old home team. Anyway about half way through the season the service just stopped, the screen was blacked out and had a message saying "call to subscribe". I call comcast and speak to some crackhead who informed me that "He'd turned it back on but it wouldn't activate for 24 hours"..wtf right? So I wait and the next day nothing. I call again. Get the exact same speech almost word for word about it being hooked back up in 24 hours. Again nothing. I call again and speak to a supervisor and it turns out "somebody" canceled my service... ...and we're just getting started, unfortunately she couldn't hook it back up and had to send a request "upstairs" to get it turned back on which could take up to 7 days (keep ind mind I paid for the whole season up front). I was pretty annoyed but accepted and asked if there was going to be a refund for the 10 days I'd be missing which of course she can't do that either. Okay, whatever just give me back my service. A week goes by and still nothing again I call. "No sir we haven't any records of your service either being cancelled or a request to reinstate it", in other words nobody had actually done ANYTHING at that point to fix it. She however informs me that she can turn it back on and within minutes my service is restored, all that and it just took a few key strokes, or so I thought. I get a bill from comcast the next month billing me $179.95 for the price of a full season of Center Ice...which is odd because the half season price is something like $90 and they always ask you to pay in installments anyway. Apparently the only way for this multi billion dollar company to fix my problem was to just sign me up as a new customer (without asking) and hope I was too stupid to notice the extra $180 on my bill. I eventually got it resolved but holy fuck was the whole ordeal a headache. I HATE what customer service has become these days. Its just a joke to these companies at this point and I honestly don't even know why they bother with it when they usually can't help you anyway. I mean is the point just to pay some poor schmuck to take tons of abuse so the company doesn't actually have to deal with it? Sorry 170 bucks and few missed hockey games aren't quiet on the same level but I thought you might appreciate the story. __________________ “My god I must have missed it...its hell down here!”