OK, let's see if I can help a bit. I know, I know, it's really out of character for me, but I'm doing it anyway.
First step: dress nicely and go into the nearest branch. Calmly and cooly explain the situation. Be polite. You want this person to help you. If they can't, thank them for their time, then leave before you go off the deep end.
Step two: read this -
how to write a complaint letter and send it in. I've been trying to find the email address for the CEO, and I'm pretty sure it's
RMarling@woodforest.com. Send him a copy as well. You might also want to send it to The Consumerist since they love stuff like this. You need to be polite, to the point and have an obvious solution. If it's obviously their mistake, then they need to fix it since they're contractually obligated to do so.
Good luck.