Originally Posted by Ratman

Just a side note. I was a manager for *$ in Seattle, and man, can people there get really feckin uptight about their drinks. I constantly told my staff "It's only coffee...". One thing the HQ always threw at us was that Japan *$ always hit exactly on the service time standards... always... everytime... So now I live in Japan and I know why. The Japanese order strictly off the menu. Oh, maybe occasionally someone gets a wild hair and orders a double shot, but by and large, it's no-brainer, off the menu, do it in your sleep coffee orders off the menu. Feck... let those J-baristas try a week in a Seattle *$... they'd go postal...