Quote:
Originally Posted by warrrreagl
I don't understand why so many people feel that air travel owes them total comfort and stellar customer service. ***snip***
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Sorry warrrreagl, I couldn't disagree more about the customer service. As I mentioned before, whem the fuckup happens, I expect someone at least to pretend to care that I have been inconvenienced. That's the best way to earn my non-repeat business - poor customer service. When "making things right" is such a bother for the employee, then that's unacceptable to me. As Was said, customers pay their the salaries; when they piss off enough customers, they'll go under. (or get a bailout)