Tilted Forum Project Discussion Community - View Single Post - WTF is wrong with the U.S. air travel system?

Wes Mantooth · 06-23-2010, 10:37 PM

ANYBODY who works in customer service owes their customers the best possible service they can muster, the customer is putting bread on their tables and clothes on their backs. Yes flying can be a logistical nightmare and things do happen, most rational people aren't put off by that for the most part, but when they can't even be bothered to put any care in what they can control people start getting fed up and rightfully so considered the prices we are being asked to pay (and all the bailouts). Make sure staff is on hand and helpful, assure that flight attendants are treating people with common courtesy (don't sneer at me because I asked for a second $8 beer), don't let 2 hours go by without even bothering to update passengers on why we are just sitting on the runway...maybe, god forbid, make planes and terminals a little more comfortable, ect ect ect.

What ever happened to taking a little bit of pride in what you do?

06-23-2010, 10:37 PM	#27 (permalink)
Wes Mantooth Junkie Location: Tennessee	ANYBODY who works in customer service owes their customers the best possible service they can muster, the customer is putting bread on their tables and clothes on their backs. Yes flying can be a logistical nightmare and things do happen, most rational people aren't put off by that for the most part, but when they can't even be bothered to put any care in what they can control people start getting fed up and rightfully so considered the prices we are being asked to pay (and all the bailouts). Make sure staff is on hand and helpful, assure that flight attendants are treating people with common courtesy (don't sneer at me because I asked for a second $8 beer), don't let 2 hours go by without even bothering to update passengers on why we are just sitting on the runway...maybe, god forbid, make planes and terminals a little more comfortable, ect ect ect. What ever happened to taking a little bit of pride in what you do? __________________ “My god I must have missed it...its hell down here!”