Quote:
Originally Posted by lurkette
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...having 2 customer service agents on hand to serve thousands of people when you KNOW the weather is likely to strand everyone
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it's a customer service/information management issue.
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We all know shit happens, but sometimes just hearing a sincere apology makes all the difference.
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I think that's what it boils down to for me; as the T-shirt and bumper sticker says... "shit happens." Hell, I expect shit to happen. When it doesn't, that's just a bonus. When someone is actually available, even if they
pretend to be sincere about the situation, it makes things at least a little more tolerable.
The topic of entitlement has also come up. Well, if I buy a ticket for a plane ride from A to Z, I'm entitled to get from A to Z with all my belongings. If the plane is scheduled at a certian time, there IS an expectation of the airline to uphold that schedule.
Passengers have to jump through enough federally regulated hoops just to get to the fuggin' gate. Once I get that far, at lease try to treat me like a humab being.