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I think the most nutshell way of putting it is that people are criticizing Blizzard's customer service and value-added services for being monetized at the whim of its parent company, Activision.
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Knowing that death is certain and that the time of death is uncertain, what's the most important thing?
—Bhikkhuni Pema Chödrön
Humankind cannot bear very much reality.
—From "Burnt Norton," Four Quartets (1936), T. S. Eliot
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