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The only mistakes made:
1) the chef gave his employee a bollocking within earshot of his patrons.
2) the food journalist went into the kitchen to complain rather than having a word with the maître d’
As an employee, you will be amazed at what you will put up with if you truly want to learn and/or want a job. It is not about being spineless, quite the opposite actually. Working in a restaurant kitchen, at a high level (again Applebees doesn't even rate), is a stressful job for everyone and no more so than the head chef. The thing to remember is you are free to leave... any time. The is especially true if the chef is both a douche and talentless.
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"My hands are on fire. Hands are on fire. Ain't got no more time for all you charlatans and liars."
- Old Man Luedecke
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