From the standpoint of a customer, Mr. Lieber did the exactly correct thing. Part of paying for fine dining is paying for atmosphere and ambiance; neither of which is enhanced by some power-mad adolescent with a big hat shouting at someone. Unless the shoutee had just committed the kind of error which could result in burning the restaurant down or something similarly destructive, there was simply no place for that kind of unprofessional behavior on the part of the Chef, and Mr. Lieber was entirely correct to complain. That kind of dressing-down should be reserved for a place and time when/where other workers, and ESPECIALLY customers, will not hear/see it.
Was he right to barge into the kitchen as he did? Probably not. I've worked in resteraunts before, and the kitchen is not only a very dangerous place where an unexpected impediment (like an irate customer) can be a genuine hazard, it's also a kind of (as the chef puts it) "sacred space," especially for a high-end establishment where industrial espionage, recipie-theft, and the like are genuine risks.
However, the Chefs shouting fit and his reaction to a customer complaint seem totally unwarranted. Having had to deal with high-end chefs before, however, they are sadly also totally predictable.
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