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I am on record here at the TFP (do a search) as saying the customer service from IBM has been lacking. However, I am also on record as an owner/seller of <a href="http://www-132.ibm.com/webapp/wcs/stores/servlet/CategoryDisplay?storeId=1&catalogId=-840&langId=-1&categoryId=2035724>Thinkpads.</a>.
My experiences with the five Thinkpads I have owned have been positive. Go to the link I attempted above, you won't be dissapointed, even if you pay a dollar more.
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