Quote:
Originally Posted by tommy thompson
I gave up on Sony, sorry, but I did. They are going to have to start getting more games that I really want to play to get me to even consider coming back.
I bought a new one, the brand-new, shiny one. For the initial extortion price, the blu-ray went out after TWO months. I phoned, thinking it would be under warranty...silly me. They REFUSED to fix it, they wanted me to PAY to fix it. No, no, no. I took it, sold it for a HUGE loss, and left the Sony fold.
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Playstation 3s are under warranty for 1 year after purchase. The blu-ray IS under warranty. They ship you a box to send it in and they pay for shipping also.
So essentially you sold all of your Sony products in your house because of a bad phone representative that told you wrong info.
Sony actually has the most reputable customer service out of the 3 console manufacturers, and the lowest fail rate out of all 3 current-gen consoles, AND the shortest repair and return times for warranty claims.