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slushi123 · 02-02-2010, 06:48 PM

Guys,

Looking for some words of Wisdom here and help to REPLY to this email below. Bascially I got this corporate email from my BOSS and I feel he is tottaly after me on this one and that all the points listed are not true. In person he acts friendly and nice but really trying to stab the knife in the Back with this email. However, I want to be polite and apoligze but this want to convey I do well at my job and take it seriously. I am posting on this forum here to obtain assistance on how to reply back?? I know I can count on my good friends here at TFP for sure antytime!

My defense is that I do good work on all this pointers below on a consistent basis and this is a FIRST time I am hearing of any of this and really shcoked that I recieved this. I feel this manager got a bit ticked that I am trying to grow my carrer and excell and he wants to keep me in a stand still so is trying to shoot me down with this email and keep in me check. However I will continue to strive for growth! Regardless I need help to diplomatically attack back with assertives and seriousness that I do care for this job and care for what I do. As far as WAN outages, hardly anyone on the TEAM sends those and he should be Alerting this to ALL and not just me. I was under the impression these emails were going out however will empaizse and ensure that they go out in the future. All my tickets are well documenated and can be seen in the work log and same goes for shift Turnover. So here is the email. Please help me with a response. Thanks to you all in advance.

XXX, (Employee Name)

This email is being sent to document our conversation on January 21st , the content of which we also reviewed today. Our conversation was the result of your repeated failure to follow procedures detailed in the Operating Procedure document and also available on the SharePoint. As discussed, these activities have not been consistently competed as per procedure or omitted altogether in multiple instances since the beginning of the year. These failures were in specific activities that you are required to perform related to the day to day operational requirements when responding to alerts as follows:

1. WAN Outage Emails

a. WAN Outage Emails are to be sent from within Remedy for any critical alert from the SNMPc monitoring system as prescribed in the documentation.

b. Updates emails are to be sent from within Remedy when new information is received or the status of the outage changes as per documentation.

2. Ticket Documentation

a. Any contact or attempted contact with vendors, customers and TTS or other TW technicians is to be documented in the work log, including method of contact (email, phone, etc.) and result.

b. Accurate and complete Region and Location information is to be entered for each SOC Event ticket as per documentation.

c. The Remedy Asset table information must be checked and used if found for Affected CI data as per documented procedures.

d. The Remedy contact and location database should be updated as necessary when changes as found.

3. Shift Turnover

a. The shift turnover document must be reviewed for accuracy prior to distribution to ensure the information is relevant to the events of the outgoing shift and not simply a copy and paste of the preceding shift’s turnover as documented.

b. Participation in the Shift Turnover is mandatory for all shift members.

I need to reinforce that this unreliable behavior will not be tolerated and corrective action must be taken to avoid further discipline. You are expected to follow all of the team’s procedures at all times and if you have any questions about those procedures you are to bring them to my attention immediately.

If you have any questions or comments regarding these requirements or the meeting, please send those to me via a reply to this email.

Mr. Manager

02-02-2010, 06:48 PM	#1 (permalink)
slushi123 Upright	Corporate Politics Guys, Looking for some words of Wisdom here and help to REPLY to this email below. Bascially I got this corporate email from my BOSS and I feel he is tottaly after me on this one and that all the points listed are not true. In person he acts friendly and nice but really trying to stab the knife in the Back with this email. However, I want to be polite and apoligze but this want to convey I do well at my job and take it seriously. I am posting on this forum here to obtain assistance on how to reply back?? I know I can count on my good friends here at TFP for sure antytime! My defense is that I do good work on all this pointers below on a consistent basis and this is a FIRST time I am hearing of any of this and really shcoked that I recieved this. I feel this manager got a bit ticked that I am trying to grow my carrer and excell and he wants to keep me in a stand still so is trying to shoot me down with this email and keep in me check. However I will continue to strive for growth! Regardless I need help to diplomatically attack back with assertives and seriousness that I do care for this job and care for what I do. As far as WAN outages, hardly anyone on the TEAM sends those and he should be Alerting this to ALL and not just me. I was under the impression these emails were going out however will empaizse and ensure that they go out in the future. All my tickets are well documenated and can be seen in the work log and same goes for shift Turnover. So here is the email. Please help me with a response. Thanks to you all in advance. XXX, (Employee Name) This email is being sent to document our conversation on January 21st , the content of which we also reviewed today. Our conversation was the result of your repeated failure to follow procedures detailed in the Operating Procedure document and also available on the SharePoint. As discussed, these activities have not been consistently competed as per procedure or omitted altogether in multiple instances since the beginning of the year. These failures were in specific activities that you are required to perform related to the day to day operational requirements when responding to alerts as follows: 1. WAN Outage Emails a. WAN Outage Emails are to be sent from within Remedy for any critical alert from the SNMPc monitoring system as prescribed in the documentation. b. Updates emails are to be sent from within Remedy when new information is received or the status of the outage changes as per documentation. 2. Ticket Documentation a. Any contact or attempted contact with vendors, customers and TTS or other TW technicians is to be documented in the work log, including method of contact (email, phone, etc.) and result. b. Accurate and complete Region and Location information is to be entered for each SOC Event ticket as per documentation. c. The Remedy Asset table information must be checked and used if found for Affected CI data as per documented procedures. d. The Remedy contact and location database should be updated as necessary when changes as found. 3. Shift Turnover a. The shift turnover document must be reviewed for accuracy prior to distribution to ensure the information is relevant to the events of the outgoing shift and not simply a copy and paste of the preceding shift’s turnover as documented. b. Participation in the Shift Turnover is mandatory for all shift members. I need to reinforce that this unreliable behavior will not be tolerated and corrective action must be taken to avoid further discipline. You are expected to follow all of the team’s procedures at all times and if you have any questions about those procedures you are to bring them to my attention immediately. If you have any questions or comments regarding these requirements or the meeting, please send those to me via a reply to this email. Mr. Manager Last edited by slushi123; 02-04-2010 at 10:58 AM..