Quote:
Originally Posted by dlish
if you ran a company, would you utilise cheap labour?
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Absolutely not. From the perspective of my own personal ethics, paying someone too little for their work is tantamount to theft. From an economic perspective, anyone with even a lick of experience can tell you that low income equals lower productivity. When I convinced my boss before last to give my department a pay raise, productivity went up considerably. IIRC, when I ran the numbers, paying them more actually saved the company money.
As an aside, in addition to paying people a bit more, in my experience productivity also tends to go up when people normally considered "grunts" are given more say in how a business is run. People tend to quit less, too, which means you don't have to spend more resources training new people.
Quote:
Originally Posted by dlish
if you ran an IT business would you get a call centre in india to do your work for the sake of saving $?
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No, but that has more to do with my experience with Indian call centers being inept. I want my customers to have a good experience with my hypothetical IT company, not have to be put on hold by a guy that doesn't know the first thing about my products or services.