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Xerxys · 01-02-2010, 02:34 PM

So, I recently came across this website and I am at loss of words. I mean gosh! I always felt that customers were to blame for some of the discourse suffered by companies via "shrinkage" if not more but I feel this is a step gone too far.

I understand that dealing with customers can be nightmarish (I worked for sprint tech support) but lumping them in a huge asshole database?? That's so cruel and clever I wish I thought about it!

According to this article, some companies create a list of serial callers and classified them from least to most spenders. Then dealt with them accordingly. The list was further classified to prick Vs. Civilized for better handling. This I'm ok with. But the bad-customer-dot-com website goes on to further list all people who charge back items on their credit cards. This is fascinating because I know someone who does this chronically, my mom. Macy's is her favorite. When she has a huge dinner party she purchases something from the store, with cash, returns it the next day saying it doesn't fit.

Whats some of your experience with return customers, serial callers and what do you think about the bad customer website for people who charge back items?

01-02-2010, 02:34 PM	#1 (permalink)
Xerxys Junkie Location: My head.	Companies Bite back. So, I recently came across this website and I am at loss of words. I mean gosh! I always felt that customers were to blame for some of the discourse suffered by companies via "shrinkage" if not more but I feel this is a step gone too far. I understand that dealing with customers can be nightmarish (I worked for sprint tech support) but lumping them in a huge asshole database?? That's so cruel and clever I wish I thought about it! According to this article, some companies create a list of serial callers and classified them from least to most spenders. Then dealt with them accordingly. The list was further classified to prick Vs. Civilized for better handling. This I'm ok with. But the bad-customer-dot-com website goes on to further list all people who charge back items on their credit cards. This is fascinating because I know someone who does this chronically, my mom. Macy's is her favorite. When she has a huge dinner party she purchases something from the store, with cash, returns it the next day saying it doesn't fit. Whats some of your experience with return customers, serial callers and what do you think about the bad customer website for people who charge back items?