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I try never to eat at chain restaurants for many of the reasons stated above. The kitchen staff is almost always minimum-wage earning students who don't care about quality in the least and the service staff generally ranges from okay, to nightmarishly incompetent, although I've had more great servers than great meals at chain restaurants. What baffles me most is that switching potatoes for vegetables results in no extra work for the waiter, and if he had just smiled and said "no problem" he probably would have gotten a nice tip.
In this particular incident, of course the restaurant is going to try to clean up the mess as best as possible, A free meal and landscaping is chump change compared to the potential loss of business due to bad publicity, which will be inevitable no matter how hard the restaurant tries to fix things up.
Anyways, the point is, chain restaurants care very little about the quality of staff they hire as long as they can pay them as little as possible and keep the profit margin nice and high. If you want better, bodily fluid-free food, go to a small, family run restaurant that understands that their success directly depends on it's ability to make your meal as enjoyable as possible and is willing to pay well enough to attract competent staff.
And, I probably don't have to say this to anyone here, but be nice to your server, they see your food before you do.
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