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Alot of insurance companies are trying to educate better. They have a rep from the Insurer go to a company and do a group meeting explaining their policies and proper place to go for treatment, this is a step in the right direction. I know it seems easy to say make insurance easier and less complex but it's not that easy, and it's not done intentionally, of course I'm in the industry so I guess I may take for granted how hard it is. It's like the financial market, I don't understand stocks and such at all, I've taken CE courses on it but I just don't get it, Insurance I do. Also I stated this in one of the threads but if your having trouble with the insurance company either go to your HR director or contact your insurance broker yourself. It's in the best interest of the broker to make sure your claim is paid because it's his account and he wants repeat business when it comes time for your companies renewal
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