|
I'd go to Staples and have them do it as a CYA thing. I don't know HP's specific policy, but often opening the case and poking around inside is grounds to void the warranty. If there's no hard drive in the laptop when they get it, they're obviously going to know that you were in there, and may decide that's reason enough to charge you. Since the tech support agent told you specifically to use Staples or Best Buy to back up your data, you have a case to argue if that's the route they take.
__________________
I wake up in the morning more tired than before I slept
I get through cryin' and I'm sadder than before I wept
I get through thinkin' now, and the thoughts have left my head
I get through speakin' and I can't remember, not a word that I said
- Ben Harper, Show Me A Little Shame
|