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I had a similar problem with my desktop computer a while back. I managed to fix it by poking around on the motherboard, in order to get the backup bios to do it's magic. However... I don't know if a laptop even has a backup bios (usually called "dual bios").
As for the warranty... a year is a year, but they're still bastards for being so strict. But even if it were less than a year, I'm not sure if updating your bios voids your warranty or not.
And if they don't help you out, I'd certainly spend my money somewhere else from now on. And I'd tell that to their tech support too.
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