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Police departments aren't trying to breed happy clientele; they're protecting citizens and upholding the law.
Retail marketing includes helping your customer feel like more than a faceless consumer. No exceptions and unconditional policies do not create warm fuzzy feelings that will send them back for more.
I work for a high-end retail business and we have "guidelines" that we follow with our customers. So although we have a stated 90-day return policy, my guidelines tell me that if someone has a valid complaint that wasn't due to negligence or abuse, I will do what it takes to appease that customer. We want their business and they're important to us.
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We are always more anxious to be distinguished for a talent which we do not possess, than to be praised for the fifteen which we do possess.
Mark Twain
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