Open the phone box however you can..... and look at the colors of the wires...... there is only two main phone wires unless you have more than one phone line, usually it's red and green.... depending on who hooked it up, I suppose you hooked up the right wires to the wrong connections on the phone jack...... there should be four hook up's for two phone lines..... you need to hook up your phone to the two main wires that are the same colors as the two in the phone box.....
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