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Cable Industry:
1: Do not use store bought splitters or cables with anything that hooks up to the cable system, from your vcr to tv is fine, but that's about it.
They simply cause problems for you and the rest of the system by losing signal and bringing noise into the system. The store bought splitters are nothing but copper wire inside a metal casing, this does nothing for signal loss or shielding and majority of them are giant shorts that will cause you problems, you wouldn't put wire something up with the positive and negative touching, so why would you do that here?
The current ones the company provides are fully shielded circuit boards that gain no noise, do not lose any signal, and do not short in any way (older ones from the early 90s and before were just like the store bought ones).
Besides they are provided free, take advantage of them. Also if you use the store bought stuff and end up having problems for us to come out and fix, not only have you spent the $ to buy the stuff but also the $ for the service call for us to fix it, when you could just pay the $ for us to do it right the first time.
2: Gold connectors, splitters, etc. is not better it's worse, you are not passing signal through the outside shielding, it's not a positive negative system, it's a signal on the center conductor and the rest is shielding. Gold only attracts more outside noise into the system, don't spend the extra money for something that is going to make things worse.
3: If you want additional outlets ran, call and have the company do it for the above reasons. It only costs about $20 for it to be done right, versus you paying the same or more for the materials and then having someone come out to put proper connections on the line you ran and a proper splitter that isn't going to screw up your signal.
Cost of company doing it = about $20,
Cost of you doing it and having to have the company come behind you to fix it = $50+ And your time.
4: We only support everything up to our equipment, if your having a problem with your VCR/DVD working with your TV, your on your own, we will not fix it for you. It is your problem, we have nothing to do with it. Same thing with your computer, router, etc. We support from the line outside up to the line going to your equipment, once it gets to a piece of your equipment (computer, router, tv, etc.) It's up to you to have that work right, we are not going to fix your computer, or repair your tv, or configure your router for you, unless you happened to order home networking in which case the router your using is company equipment and we support that.
5: When you get a time frame, say 2-4pm that is the arrival time only not the timeframe we will start at and be done by. So many people do not understand that. Most people get the impression that we will arrive at 2 and be done by 4 and get upset when we show up at 3:45 and aren't done by 4 when it typically takes a hour per install on average. If you have to leave towards the end of the timeframe reschedule it for a date and time you have more time.
6: Related to #5. When we give you a time frame, please be there, you already ok'd it and told us you would be there when you schedule the appointment. Do not get upset that we do not call you 30-45 minutes before we arrive. The way jobs are assigned is when someone frees up and is in the area they get the next closest job that needs to be done in that time frame. Normally when we get the job to go to your appointment we just got off a job around the corner, down the street, or less than 5 minutes away. We do not have the time to call you 30-45 minutes before we arrive because if we called you, by the time you picked up we'd be in front of your house and we are not going to sit there for a half hour waiting for you when you said you'd be home and your not.
I know some of that is venting, but there is some good advice there to make the world a happier place if everyone understands how things work a little better. Thank you for reading.
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-snooch to the nooch
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