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A small update:
Sunwing has been lying to us flat out. They blamed the entire problem on the resort, said that it was the resorts rules and it was their decision to not allow the name change. A friend who is already going to Cuba contacted the resort directly and they have absolutely no problem with changing the name and agree fully with us and are calling their Sunwing contacts about this entire incident.
Further reason to never deal with Sunwing ever.
I know many of you say not to go, but Sunwing is just getting us there, once we are there the resort takes things over, and so far the resort has been incredibly polite and friendly. A big reason for my wanting to go is that I have never been anywhere tropical before (Vancouver is as tropical as it has ever gotten for me), and I currently have more than enough money to pay for this, whereas my friend who would be paying for two tickets for just herself does not.
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