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Wow, that's pretty intense. I don't think I could ever handle that - I've felt like I've never learned anything IT-related through any book or article reading, and that it's one of the few things in my young life that I've picked up almost completely through experience and building intuition.
Lasereth was definitely on the right track. I really wish I could point you to some sort of training or literature, but I feel like there is no substitute for years of experience. I also think luciferase75 is right: firing the IT guy sounds like a horrible idea.
Disclosure: I'm really young and I have no certifications.
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