Quote:
Originally Posted by filtherton
I don't think it's racism. I think that in a society like the US, where a sizable portion of the population are economic nationalists (even if their actions aren't consistent with economic nationalism), they're just trying to avoid the appearance of having outsourced their labor.
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"Avoid the appearance of outsourcing the labor" but what about the foreign accent over the phone lines? Are you saying that outsourcing is embarrassing to companies? That could be true, perhaps foreign CSRs are trying to cover for the errors of their masters, or perhaps they are just being friendly to english speaking people. Imagine someday having to help out a Chinaman overseas over the phone and having to fake your name because it doesn't sound Chinese enough.