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My hardware issue is that you pay up front, sometimes upward of $200 per receiver if you buy it from Direct or another retailer, then you have to pay a monthly lease fee on top of that up front purchase and you never own the equipment. I guess I can get over that, but the fact that they don't really care if the equipment works or not and you are on your own after the 90 day warranty that comes with the new receiver. You can call them and they will come out to fix THEIR box at $60-$90 for a service call, OR you can pony up an additional $5/month on top of your lease fee for THEIR EQUIPMENT and they will come out with no service call charge.
I have an HR21 model HDDVR and it has issues with recording shows that are just blank screens when you go to watch them, this is a nationwide issue, many people on the DirecTV forums, as well as DBStalk.com have this problem and they want to charge me $200 plus $99 installation fee to get the new HR22 model HD DVR and replace my old one. The HR22 does have double the HDD space too for recording more HD programming, then on top of it all, they say that I won't know what unit I get until I get it, it could be an old 1st generation HR20 unit!!!
How can they sell you something, make you pay a lease fee, as well as a protection plan and still not want to service THEIR EQUIPMENT. There has to be some kind of a consumer protection law or class action against this or something, or am I just being a pain in the ass about it?
Time Warner leased me a box too, I paid no up front cost for it and with me leasing it, if something were to happen to it (that I didn't cause) they would come out no questions asked and replace it with a brand new unit. This is the way it should work. I know I cannot be the only person who thinks this way am I?
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Spank you very much
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