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Try the well written letter and keep it as objective as you can. Send it certified so you know they receive it, and wait a reasonable time for them to react (maybe 2-4 weeks?). If they don't get back to you, or decide their original statements are valid even though they were lies, call your credit card company and reverse all the charges. Tell Edge they can have their equipment back next week between one of two time windows, 8-noon or noon-4. They must be ready to pick it up from your home during that time. And of course, thank them for talking with you then wish them a nice day.
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