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we have an ombudsman in oz that we can refer to, kind of like a watchdog that keep these big boys honest.
once you mention the ombudsman they (the major corporations) go on red alert because its costs them a shitload (by the hour) for the ombudsman to come in and resolve any conflict. usually costs much more than what the disagreement is all about.
not sure what its like in the US but i just thought it may be handy to know if you guys did have a similar sort of system there.
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