Tilted Forum Project Discussion Community - View Single Post - ISP tried to rip me off

clavus · 08-07-2008, 01:40 PM

Edge Teleserives sells AT&T DSL.

Long story short, they offered me double the speed of my current provider for $30/month PLUS a $100 gift card PLUS a new modem/router - OR -
my current speed for $25/month PLUS the $100 and router.

Great! Sign me up.

After I hooked up the router, I discovered that I had the same speed as before. Turns out, they couldn't actually offer that speed in my neighborhood, so they signed me up to the cheaper plan. BUT they would only give me the gift card if I paid $35 / month.

As for the "free" router, it was free after a rebate. There was no information about a rebate, and I've been told two totally different stories about how to get the rebate.

When I explained that I was fine with the slower speed package, but I wanted the price and giftcard they originally offered me, Edge Teleservices basically told me to STFU.

Sooo... to whom should I bitch? The FCC? Should I file a small claims court action? Who's in charge here?

08-07-2008, 01:40 PM	#1 (permalink)
clavus pow! Location: NorCal	ISP tried to rip me off - who should I complain to? Edge Teleserives sells AT&T DSL. Long story short, they offered me double the speed of my current provider for $30/month PLUS a $100 gift card PLUS a new modem/router - OR - my current speed for $25/month PLUS the $100 and router. Great! Sign me up. After I hooked up the router, I discovered that I had the same speed as before. Turns out, they couldn't actually offer that speed in my neighborhood, so they signed me up to the cheaper plan. BUT they would only give me the gift card if I paid $35 / month. As for the "free" router, it was free after a rebate. There was no information about a rebate, and I've been told two totally different stories about how to get the rebate. When I explained that I was fine with the slower speed package, but I wanted the price and giftcard they originally offered me, Edge Teleservices basically told me to STFU. Sooo... to whom should I bitch? The FCC? Should I file a small claims court action? Who's in charge here? __________________ Ass, gas or grass. Nobody rides for free.